Senior Customer Success Manager, ANZ

Tasks

• Collaborate with sales and renewals
• Conduct quarterly business reviews
• Cultivate security champions
• Drive customer onboarding and enablement
• Drive retention and expansion
• Identify customer needs and challenges
• Interpret pentest results
• Maintain customer health records
• Manage customer portfolio
• Prioritize remediation
• Provide technical guidance on adoption
• Relay customer feedback to internal teams
• Support offensive security strategy

Perks/Benefits

• Career development opportunities
• Dental insurance
• Flexible vacation policy
• Health insurance
• Inclusive culture
• Parental leave
• Remote work
• Vision insurance

Skills/Tech-stack

ARR | Account Management | AppSec | Cloud Security | Customer Success | Cybersecurity | Enterprise Security | GR&R | Gainsight | Information security | Jira | NRR | Offensive security | Pentesting | SaaS | Salesforce | SoC | Technical account management