Senior Cybersecurity Services Specialist - Raytheon Tucson, Dallas Metro, Boston Metro
US-MA-TEWKSBURY-TB3 ~ 50 Apple Hill Dr ~ CONCORD BLDG, Tewksbury Tb3 300 Concord, United States
USD 86K-165K Senior-level Full Time
Tasks
- Capture feedback and recommend continuous improvement
- Coordinate service readiness documentation for releases
- Identify incomplete requests and escalate appropriately
- Maintain service desk and service catalog content
- Manage cybersecurity service request intake and routing
- Monitor classify prioritize and route incoming requests
- Perform quick turn document and content updates
- Provide Tier 1 cybersecurity support
- Support content accessibility and usability
- Support document governance formatting naming version control repository organization
- Translate service direction into user guidance and knowledge articles
Perks/Benefits
Skills/Tech-stack
ATO | Assessment and Authorization | Compliance | Content Management | Continuous Monitoring | Customer support | Cybersecurity | Document accessibility | Document governance | HIPAA | ISO 9001 | Jira Service | Jira Service Management | Knowledge Base | Management Framework | Microsoft Teams | NIST | PCI | RMF | Risk Management | Risk Management Framework | Security Compliance | Security operations | Service Catalog | Service Desk | Service Management | SharePoint | Splunk | Tenable | Ticketing | Version control | Vulnerability Management
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Regions
Countries
States
Cities
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