Senior IT Support & Service Desk Administrator (Tier 1/2)
Tasks
- Administer user accounts
- Apply operating system updates security patches
- Communicate issue status and resolution
- Configure baseline software
- Diagnose troubleshoot resolve hardware issues
- Diagnose troubleshoot resolve network connectivity issues
- Diagnose troubleshoot resolve operating system issues
- Diagnose troubleshoot resolve software issues
- Follow ITIL incident request change processes
- Handle incident intake triage documentation escalation resolution
- Maintain asset documentation
- Maintain system configuration documentation
- Manage access controls
- Participate in shift work
- Provide Tier 1 support
- Provide tier 2 support
- Support servers storage infrastructure
Perks/Benefits
Skills/Tech-stack
Active Directory | Batch | ITIL | Microsoft PowerShell | VBScript | Windows
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science
Regions
Countries
States
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