Senior Professional Services Engineer
Tasks
- Coordinate with clients and internal teams
- Create and track support cases
- Install and configure NICE products
- Maintain system documentation
- Participate in training and knowledge sharing
- Perform system maintenance and MAC activities
- Provide technical guidance to customers
- Support project delivery and change management
- Troubleshoot and resolve technical issues
- Upgrade and deploy platforms
Perks/Benefits
Skills/Tech-stack
CTI | Customer communication | NICE products | Networking | SQL | System Integration | Telephony | Troubleshooting | VoIP | Windows server
Education
N/A
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