Senior Security Engineer
Bangalore, India
INR 2520K-3380K (estimate) Senior-level Full Time Found 16d ago
Tasks
- Analyze service records for improvements
- Apply specialized tools and techniques
- Collaborate with stakeholders
- Conduct maintenance tasks
- Coordinate repairs and product requests
- Document and close incidents
- Escalate unresolved incidents
- Identify and resolve incidents
- Identify problems and errors proactively
- Investigate and diagnose problems
- Investigate root causes of incidents
- Log incidents with details
- Maintain configuration items
- Maintain support processes
- Monitor service delivery against SLAs
- Prioritize and diagnose incidents
- Provide service recovery
- Remotely investigate incident causes
- Track, log, and protect assets
- Update clients and systems
- Use knowledge articles for incident resolution
Perks/Benefits
Skills/Tech-stack
Agent concepts | Analytical Skills | Arc | Attention to detail | Audio Codes | Cisco | Communication skills | Customer Service | Firewall | IDS | IPS | Logical thinking | Management agent | Management agent concepts | Microsoft | PeterConnect | Problem Solving | Proxy | Redundancy concepts | Remote Support | Remote console | Remote console architecture | Security technologies | Sonus | Teamwork | Technical documentation | Troubleshooting
Education
Language: en |
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