Senior Service Management Engineer
Tasks
- Analyze ITSM activities and provide feedback
- Analyze trends to identify reliability risks
- Document post resolution learnings
- Drive root cause analysis quality
- Escalate complex incidents using protocols
- Improve self healing automation and auto triage
- Maintain knowledge base and documentation
- Maintain operational metrics dashboards
- Maintain ticket records and issue status
- Measure and report toil reduction impact
- Monitor support tickets and alerts
- Provide exec ready insights to leadership
- Resolve issues and provide workarounds
- Triage and prioritize customer issues
Perks/Benefits
- N/A
Skills/Tech-stack
AWS VPC | Automation | Azure VNet | DNS | Datadog | Dynatrace | Excel | Firewall | HTTP | HTTPS | ITSM | Incident Management | Linux | MTTR | MongoDB | Observability | Oracle | Prometheus | Python | Remedy | SLA | SQL | Service Cloud | Service Desk | Shell | Splunk | TCPIP | VPN
Education
N/A
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