Senior Service Manager Lead
11063 Alexandria VA, United States
USD 92K-166K Senior-level Full Time
Tasks
- Build and maintain service roadmap
- Conduct customer engagement sessions
- Coordinate stakeholder objectives
- Design and publish training materials
- Develop and manage SLAs
- Engage with customers
- Ensure team resource support
- Establish service frameworks
- Lead service maturity and stakeholder communication
- Manage customer support operations
- Manage team of 8-15
- Oversee service lifecycle
- Provide leadership and mentorship
Perks/Benefits
Skills/Tech-stack
AI capabilities | Catalog management | Cloud Data | Cloud data analytics | Communication skills | Customer Success | Data analytics | Escalation Workflows | IT Service Management | IT service | Incident Response | Portfolio Management | Problem Solving | Service Catalog | Service Catalog Management | Service Level | Service Level Agreements | Service Management | Service Portfolio | Service Portfolio Management | Stakeholder Engagement
Education
Roles
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