Senior Support engineer (Help Disk)
Tasks
- Assist with backup and recovery procedures
- Coordinate with third-party vendors
- Create technical documentation
- Diagnose and resolve desktop issues
- Escalate complex issues to senior engineers
- Install configure troubleshoot printers and scanners
- Install software updates and security patches
- Maintain incident and asset records
- Manage user accounts and permissions
- Monitor IT infrastructure and servers
- Provide first-level technical support
- Provide second-level technical support
- Respond to incidents and service requests using ticketing systems
- Support Microsoft Windows operating systems
- Support cybersecurity initiatives
- Support virtualization environments
- Troubleshoot network connectivity
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | Backup and Recovery | Cybersecurity | DHCP | DNS | Disaster Recovery | Endpoint protection | Firewalls | Hyper-V | ITSM | LAN | Microsoft 365 | Microsoft Windows | Network Troubleshooting | Routers | Security patches | Switches | TCP/IP | Ticketing system | VMware | VPN | WAN | Wi-Fi | Windows 10 | Windows 11 | Windows server | Wireless networking
Education
N/A
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