Senior Support Engineer - L1 & L2
Bangalore, Karnataka, India (Hybrid)
R
INR 2486K-3487K (estimate) Senior-level Full Time
Tasks
- Develop tools and automation
- Diagnose technical problems
- Document SOPs and KBs
- File bug tickets
- Implement fixes
- Improve operational processes
- Interact with development, QA, and operations teams
- Manage support tickets
- Participate in shift and on-call rotations
- Perform software maintenance
- Prepare RCA documents
- Reproduce customer issues
- Research and diagnose issues
- Resolve technical challenges
- Stay current on infrastructure advancements
- Support 24/7 applications and infrastructure
- Troubleshoot software issues
- Work directly with customers
Perks/Benefits
Skills/Tech-stack
AWS | Agile | AlienVault | Ansible | ArcSight | Artifactory | Bitbucket | CI/CD | Change Management | Cloud Security | Configuration Management | Data Parsing | Data profiling | Docker | Go | Incident Management | Java | Jenkins | Jira | Kanban | Kubernetes | Linux | Perl | Problem Management | Python | QRadar | Regular Expressions | Ruby | SQL | Salt-stack | Scrum | Splunk | Terraform | Troubleshooting | Windows
Roles
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