Senior Technical Escalation Engineer - EPM
Boston, Massachusetts, United States
USD 116K-170K Senior-level Full Time
Tasks
- Collaborate with R&D for issue resolution
- Ensure technical details are complete
- Identify appropriate development teams
- Investigate technical issues for solutions
- Partner with Support and knowledge teams
- Review customer escalations to R&D
Perks/Benefits
Skills/Tech-stack
Cause analysis | Collaboration | Customer support | Problem Solving | Root Cause Analysis | Root cause | Technical Communication | Troubleshooting
Education
Regions
Countries
States
Cities
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