Senior Technical Support Engineer
Tasks
- Collaborate with support engineers
- Communicate with internal stakeholders
- Develop customer relationships
- Lead customer calls and escalations
- Lead process improvements
- Manage high-impact technical cases
- Provide technical guidance during implementation
- Review and recommend case reductions
- Share technical environment details
- Troubleshoot and resolve break/fix issues
Perks/Benefits
Skills/Tech-stack
APIs | Automated Call Distribution | Case management | Chrome DevTools | Contact center | Contact center software | Cross-Functional Collaboration | Cross-functional | Customer support | Functional collaboration | Networking | Packet Analysis | Problem Solving | Product knowledge | Relationship Management | SIP | SaaS | Scripting | Technical Communication | Telephony systems | Troubleshooting | VPN | VoIP
Education
N/A
Regions
Countries
States
Cities
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