Senior Technical Support Engineer
Tasks
- Collaborate with engineering and product to resolve complex technical issues
- Diagnose customer issues
- Document and track customer interactions issues and resolutions
- Escalate complex technical issues
- Provide solutions within SLA
- Support onboarding for new customers
- Troubleshoot customer issues
- Write knowledge base articles and technical articles
Perks/Benefits
- Education reimbursement
- Health plans
- Hybrid work
- Parental leave options
- Retirement options
- Time off plans
Skills/Tech-stack
Cybersecurity | Data Modeling | Python | SIEM | SQL
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