Senior Technical Support Engineer - Endpoint Security (Cortex XDR/XSIAM)
Bengaluru, Karnataka
INR 1500K-3440K (estimate) Senior-level Full Time
Tasks
- Collaborate with development teams to identify fault areas
- Conduct root cause analysis and implement corrective measures
- Document solutions in tracking systems
- Manage escalations for enterprise deployment issues
- Perform advanced troubleshooting at application and OS level
- Reproduce issues in lab environment
- Triage customer issues via ticketing phone and remote sessions
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Active Directory | Android | Antivirus | Bash | Citrix | Cloud platform | Cortex XDR | DLP | Debugging | Endpoint Security | Exploit analysis | GPO | Google Cloud | Google Cloud Platform | IIS | IPS | Linux | MacOS | Malware analysis | Microsoft Azure | Microsoft SQL | Microsoft SQL Server | NAC | Python | SCCM | SIEM | SOAR | SQL Server | Troubleshooting | VDI | VMware | Windows | XDR | XSIAM
Education
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