Senior Technical Support Engineer- Focused Services
Bengaluru, Karnataka
INR 1753K-3500K (estimate) Senior-level Full Time
Tasks
- Analyze logs and accelerate diagnostics
- Collaborate with cross-functional teams
- Communicate technical solutions to stakeholders
- Conduct quarterly business reviews
- Create training materials and troubleshooting guides
- Develop test plans
- Identify product defects via lab replication
- Improve software and hardware quality
- Maintain ticket documentation
- Own support cases end to end
- Perform root cause analysis
- Provide configuration guidance and best practices
- Provide high pressure customer support
- Provide technical assistance for complex security issues
- Support hiring and onboarding technical screenings
- Write bug reports
Perks/Benefits
Skills/Tech-stack
Bug Reporting | Cause analysis | Configuration Management | Documentation | Lab testing | Machine Learning | Network Security | Network simulation | Performance Testing | Quality Assurance | Root Cause Analysis | Root cause | Technical documentation | Test Planning | Test Plans | Ticketing systems | Troubleshooting
Education
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