Senior Technical Support Engineer- Focused Services
Bengaluru, Karnataka
INR 2000K-3500K (estimate) Senior-level Full Time
Tasks
- Analyze logs for root cause
- Author Technical Support Bulletins
- Collaborate with cross-functional teams
- Communicate solutions to stakeholders
- Conduct Account Case Reviews
- Conduct quarterly business reviews
- Conduct root cause analysis
- Conduct technical screenings
- Create bug reports
- Develop test plans
- Implement best practices
- Improve software and hardware quality
- Maintain ticket documentation
- Manage support cases end to end
- Perform fault isolation
- Perform performance testing
- Perform product defect replication
- Provide configuration guidance
- Provide high pressure customer support
- Run network simulation
- Train new hires
- Travel to customer sites for issue resolution
- Troubleshoot complex security issues
- Use AI diagnostic utilities
- Write troubleshooting guides
Perks/Benefits
Skills/Tech-stack
Best practices | Bug Reporting | Cause analysis | Configuration Management | Fault isolation | Log Analysis | Machine Learning | Network Security | Network simulation | Performance Testing | Root Cause Analysis | Root cause | Security best practices | Test Planning | Ticketing systems | Troubleshooting
Education
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