Senior Technical Support Engineer
Tasks
- Analyze logs and system behavior
- Collaborate with engineering teams
- Create troubleshooting guides and knowledge articles
- Develop customer safe workarounds
- Maintain case updates in ticketing systems
- Manage escalated technical cases
- Mentor Tier 1 engineers
- Prepare technical evidence for tier 3 escalations
- Reproduce customer issues
- Troubleshoot complex product issues
- Validate configurations and isolate root cause
Perks/Benefits
- Dental insurance
- Health insurance
- Life insurance
- Long-term disability insurance
- Office setup reimbursement
- Paid Holidays
- Remote work
- Short-term Disability Insurance
- Sick time
- Unlimited PTO
- Vision insurance
Skills/Tech-stack
API | Authentication | Authorization | Confluence | Jira | Logging | Microsoft Teams | Permissions | SQL | Salesforce | Scripting | Slack | Ticketing | Troubleshooting | Web Services | Zendesk
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