Senior Technical Support Engineer
Tasks
- Build knowledge in cybersecurity system administration and network protocols
- Collaborate with engineering and QA for issue resolution
- Communicate with customers during support process
- Gain hands on experience in cloud security vulnerability management
- Provide technical support for security applications
- Troubleshoot customer issues on SaaS platform
Perks/Benefits
- 24 7 rotational shift schedule
- Career advancement opportunities
- Learning and certification opportunities
- Mentorship
Skills/Tech-stack
API | Apache | Bash | Cloud Security | DHCP | DNS | IIS | Jira | Linux | Nginx | OSI Model | Packet Capture | Python | Regular Expressions | SSH | Salesforce | TCP/IP | Vulnerability Management | Windows | Wireshark | Zendesk
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