Senior Technical Support Engineer - Remote
Cape Town, 7935, South Africa
R
ZAR 324K-350K (estimate) Senior-level Full Time
Tasks
- Assist with project deployment
- Assist with system setup
- Configure hardware and systems
- Develop documentation and knowledgebase
- Implement AWS solutions
- Log incidents and manage helpdesk
- Maintain supplier relationships
- Maintain system security
- Manage patch levels
- Monitor system performance
- Promote service excellence
- Provide first and escalated support
- Repair hardware and software issues
- Respond to support tickets
- Support Office 365 and Azure
- Troubleshoot technical issues
Perks/Benefits
Skills/Tech-stack
AWS | Azure | CustomerService | Documentation | HardwareConfiguration | HelpDeskManagement | ITManagement | Office365 | PowerApps | ProblemSolving | SecurityManagement | SupportTicketing | SystemMonitoring | TechnicalCommunication | Troubleshooting
Education
N/A
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