Senior Technical Support Engineer - Remote

ZAR 324K-350K (estimate) Senior-level Full Time Found 6d ago

Tasks

• Assist with project deployment
• Assist with system setup
• Configure hardware and systems
• Develop documentation and knowledgebase
• Implement AWS solutions
• Log incidents and manage helpdesk
• Maintain supplier relationships
• Maintain system security
• Manage patch levels
• Monitor system performance
• Promote service excellence
• Provide first and escalated support
• Repair hardware and software issues
• Respond to support tickets
• Support Office 365 and Azure
• Troubleshoot technical issues

Perks/Benefits

• Career development
• Competitive salary
• Inclusive workplace
• Remote role

Skills/Tech-stack

AWS | Azure | CustomerService | Documentation | HardwareConfiguration | HelpDeskManagement | ITManagement | Office365 | PowerApps | ProblemSolving | SecurityManagement | SupportTicketing | SystemMonitoring | TechnicalCommunication | Troubleshooting