Senior Technical Support Engineer
Tasks
- Analyze customer network configuration
- Collaborate with engineering team to validate fixes and workarounds
- Conduct real time remote access sessions
- Debug and troubleshoot networking issues
- Provide technical support for security devices and cloud deployments
- Recommend corrective actions based on data analysis
- Recreate customer issues in lab environment
Perks/Benefits
- 401k
- Dental insurance
- Disability insurance
- Equity program
- Leave Program
- Life insurance
- Medical insurance
- Paid Holidays
- Sick time
- Vacation time
- Vision insurance
Skills/Tech-stack
BGP | Content-based | Content-based routing | Firewall | HTTP | HTTPS | Intrusion Prevention | Intrusion Prevention System | LDAP | Linux | Mail Security | Mail Security Gateway | OSI Model | OSPF | Packet Capture | Proxy | Routing | SSH | SSL | SSO | Security Gateway | TCPIP | TLS | Two-Factor Authentication | UDP | URL modification | Unix | VLAN | Windows
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Regions
Countries
States
Cities
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