Senior Technical Support Engineer -SIEM (FortiSiem)
Sophia Antipolis, Alpes-Maritimes, France
EUR 65K-72K (estimate) Senior-level Full Time
Tasks
- Analyze reported problems
- Coordinate with engineering and R and D teams
- Create technical documentation and bulletins
- Develop product expertise
- Investigate customer issues
- Investigate problems using debug traces logs and packet captures
- Provide technical solutions for customers
- Provide technical support via phone and web
- Replicate problems in-house
- Reproduce customer environments on lab equipment
Perks/Benefits
- N/A
Skills/Tech-stack
API Development | AWS | Apache | Azure | CSS | ClickHouse | FortiAnalyzer | FortiSIEM | FortiSOAR | HTML | JSON | JavaScript | Linux | Network Troubleshooting | Packet Capture | PostgreSQL | Routing and Switching | Security policies | TCPIP | VMware | Virtualization | Vulnerability Assessment | XML
Education
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