Senior Technical Support Engineer-SW Firewall (NAM Shift)
Bengaluru, Karnataka
INR 1500K-2750K (estimate) Senior-level Full Time
Tasks
- Collaborate with engineering to report bugs
- Develop technical documentation
- Drive product improvement requests
- Handle Tier 3 escalations
- Lead case swarming
- Manage high-risk escalations
- Manage support case lifecycle
- Perform fault isolation and RCA
- Provide firewall configuration guidance
- Provide technical training
- Troubleshoot complex technical issues
Perks/Benefits
- N/A
Skills/Tech-stack
BGP | Cause analysis | Customer support | Debugging | IPSec | IPv4 | IPv6 | LDAP | Layer 2 | Layer 2 switching | Layer 3 | Layer 3 Switching | OSPF | PKI | RADIUS | Root Cause Analysis | Root cause | SSLTLS | TCPIP | Technical documentation | Troubleshooting
Education
N/A
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