Senior Technical Support Engineer
United Kingdom - Southampton
GBP 48K-58K (estimate) Senior-level Full Time
Tasks
- Analyze logs traces and network data
- Coordinate with R&D and third parties
- Create and update knowledge articles
- De-escalate customer issues
- Develop training materials
- Improve support procedures
- Manage incident reports and follow SLA
- Mentor colleagues
- Provide technical support to customers
- Troubleshoot software and network issues
- Work on-call and flexible schedule
Perks/Benefits
Skills/Tech-stack
N/A
Education
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