Senior Technical Support Engineer

United Kingdom - Southampton

GBP 48K-58K (estimate) Senior-level Full Time

@ N...

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Found 23d ago

Tasks

Analyze logs traces and network data
Coordinate with R&D and third parties
Create and update knowledge articles
De-escalate customer issues
Develop training materials
Improve support procedures
Manage incident reports and follow SLA
Mentor colleagues
Provide technical support to customers
Troubleshoot software and network issues
Work on-call and flexible schedule

Perks/Benefits

Skills/Tech-stack

N/A

Education

Bachelor of Engineering | Bachelor of Science

Roles

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Senior Technical Support Engineer

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