Service Delivery Manager (US)

Fully Remote, Knoxville R

USD 100K-140K (estimate) Mid-level Full Time

@ E...

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Found 7d ago

Tasks

Automate service delivery tasks
Coordinate incident and problem resolution
Create standard operating procedures
Design service dashboards
Develop and track SLAs
Develop long-term service plans
Develop service delivery processes
Identify and implement process improvements
Lead root cause analysis
Liaise with technical teams
Manage client relationships
Monitor service delivery performance
Oversee service disruptions
Report to senior management
Support client growth strategies
Update stakeholders on project status

Perks/Benefits

Skills/Tech-stack

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Service Delivery Manager (US)

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