Service Desk Analyst
Canberra, Australian Capital Territory 2600, Australia
AUD 68K-74K (estimate) Entry-level Full Time
Tasks
- Act as primary contact for customer enquiries
- Contribute to continuous improvement of service standards
- Create and maintain knowledge base articles
- Escalate issues when required
- Identify categorise and prioritise issues
- Manage incidents and service requests
- Monitor service queues and escalate trends
- Perform basic security administration
- Record and maintain accurate documentation
- Resolve routine ICT issues
- Respond to routine security related requests
- Support hardware and asset management
- Support incident and problem management
Perks/Benefits
Skills/Tech-stack
AWS | Asset Management | Azure | Change Management | Cybersecurity | Data Protection | Documentation | Hardware Troubleshooting | Helpdesk | IT Support | ITIL | ITSM | Incident Management | Knowledge Base | Microsoft 365 | Microsoft Exchange | Problem Management | ServiceNow | VPN | Wi-Fi | Windows 10 | Windows 11
Education
N/A
Roles
Analyst | IT | IT Support | IT Support Specialist | Service Desk Analyst | Specialist | Support Specialist
Regions
Countries
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