Service Desk Analyst
Lorton, VA, United States
USD 65K-94K (estimate) Mid-level Full Time
Tasks
- Assist with user account management and onboarding
- Collaborate with IT teams
- Configure and maintain Microsoft 365 applications
- Ensure compliance with regulations and SLAs
- Maintain documentation and contribute to knowledge base
- Manage Microsoft 365 services and support
- Serve as first point of contact for IT support requests
- Support remote users and tools
- Troubleshoot hardware, software, and network issues
Perks/Benefits
Skills/Tech-stack
Active Directory | Customer Service | DNS DHCP | Help desk | IP, DNS, DHCP | ITSM | MacOS | Microsoft 365 | Networking (TCP/IP, DNS) | Networking TCP | Networking TCP/IP | Networking TCP/IP DNS DHCP | Remote Support | TCP/IP DNS DHCP | Ticketing systems | Ticketing systems ServiceNow | Troubleshooting | Windows
Education
N/A
Roles
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