Service Desk
Riyadh, Riyadh Province, Saudi Arabia
USD 80K-110K (estimate) Mid-level Full Time
Tasks
- Act as escalation point for critical incidents
- Coordinate with technical and business teams
- Ensure proper ticket closure and documentation
- Lead daily service desk operations
- Monitor KPI and SLA compliance
- Monitor ticket progress and resolution
- Oversee incident and request logging
- Prepare operational and review reports
- Support audits and regulatory reviews
Perks/Benefits
- N/A
Skills/Tech-stack
Analytical Skills | Communication skills | Cybersecurity | Documentation | ITSM | Incident Management | KPI and SLA frameworks | Problem Management | Regulatory Compliance | Reporting | Request Management | SLA frameworks | Stakeholder management | Ticketing systems
Education
Bachelor's | Computer Science | Degree in Information Technology | Diploma
Roles
Regions
Countries
States
Cities
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