ServiceNow CSM Administrator
Telangana, Hyderabad, India
INR 1500K-3000K (estimate) Senior-level Full Time
Tasks
- Administer catalogs and SLAs
- Apply ITIL v4 change and release management
- Configure CSM modules
- Design automation with Flow Designer
- Develop integrations with REST and SOAP APIs
- Implement ACLs and security policies
- Maintain CMDB and data model
- Manage ServiceNow instances
- Manage update sets and cloning
- Perform instance upgrades
- Support agent assist AI workflows
Perks/Benefits
- N/A
Skills/Tech-stack
ACL | ATF | CMDB | Catalog | Client Script | Cloning | Customer Service | Customer service management | Flow Designer | Glide API | GlideScript | ITIL v4 | Instance upgrade | Integration | IntegrationHub | JavaScript | MID Server | Notifications | Orchestration | REST API | SLAs | SOAP API | Server Script | Service Management | ServiceNow | UI Actions | UI Policies | Update Sets | Web Services | Webhooks
Education
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