ServiceNow Software Asset Management (SAM) Administrator SME
USA VA Home Office (VAHOME), United States
R
USD 136K-184K Mid-level Full Time
Tasks
- Administer upgrades patches and feature releases
- Automate workflows for request fulfillment and reclamation
- Calculate effective license position ELP
- Configure ServiceNow SAM modules including reconciliation rules and entitlement tracking
- Create dashboards and KPIs for license usage compliance and cost savings
- Design workflows for reconciliation entitlement tracking and compliance reporting
- Enforce data governance standards for asset and configuration data
- Ensure compliance and license metrics reporting
- Guide SAM implementation configuration and maintenance
- Maintain CMDB data integrity across SAM and related modules
- Maintain accurate software discovery license reconciliation and cost optimization
- Support SAM integration into ITOM HAM and procurement systems
- Support audits with documentation and controls
Perks/Benefits
Skills/Tech-stack
Asset Management | Automation | Business Rules | CMDB | Content library | Entitlement management | Flow Designer | HAM | IT Asset Management | IT Service Management | IT service | ITOM | Integration Architecture | IntegrationHub | License Management | License reconciliation | Normalization | SaaS license management | Service Management | ServiceNow | Software Licensing | Software asset management | Software discovery
Education
Bachelor of Engineering | Bachelor of Science | Master of Science | PhD
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