ServiceNow System Administrator
Tasks
- Adjust call routing in Five9
- Administer ServiceNow service portal
- Administer service desk plugin call table
- Build ServiceNow functionality
- Conduct performance metrics reporting
- Conduct root cause analysis
- Coordinate ServiceNow enhancements
- Coordinate ServiceNow platform updates
- Develop compliance reporting
- Develop operational reporting
- Implement ServiceNow production changes
- Maintain documentation and standards
- Manage incident management
- Manage knowledge management
- Manage problem management
- Manage reporting
- Perform agent activity reporting
- Perform call statistical analysis
- Perform capacity planning
- Provide on-call support
- Provide system administration support
- Review user access requests
- Support Five9 configuration updates
- Support Five9 operational reporting
- Support SAML 2.0 SSO integration
- Support ServiceNow application development
- Support discovery and requirements gathering
- Test ServiceNow changes
- Troubleshoot data integrity
- Troubleshoot email processing
- Troubleshoot integrations
- Troubleshoot system performance
- Troubleshoot user provisioning
- Troubleshoot workflows
- Validate account provisioning
Perks/Benefits
Skills/Tech-stack
AngularJS | Capacity Planning | Data Integrity | Email processing | Incident Management | Integrations | JavaScript | Knowledge Management | Performance Troubleshooting | Problem Management | Reporting | SAML 2.0 | SQL | Service Desk | Service Portal | ServiceNow | Single Sign-On | User Provisioning | Workflow
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