SITEC - Unified Communications Administrator - MacDill AFB
Tasks
- Administer Cisco VCS Expressway C and Expressway E
- Administer unified communications systems and services
- Administer voice and video endpoints
- Configure and manage IP telephony systems
- Configure chat and calling features for Cisco Jabber
- Create monitoring reports and logs
- Create training documentation and conduct training sessions
- Diagnose and resolve unified communications issues
- Document and maintain unified communications topologies
- Manage Cisco Jabber persistent chat spaces
- Manage Office 365 users and licenses
- Manage unified communications security antivirus and spam control
- Monitor Office 365 and Cisco Jabber usage
- Monitor and troubleshoot networks
- Perform system performance checks and readiness reporting
- Provide Tier 2 or Tier 3 support
Perks/Benefits
- N/A
Skills/Tech-stack
CCNA | Cisco Jabber | Cisco VCS | Expressway-C | Expressway-E | IP telephony | Microsoft Teams | Network Monitoring | Network Troubleshooting | Office 365 | Powershell | Real Time | Real-time monitoring | VQ Conference Manager | Video conferencing | VoIP | Voicemail
Education
Associate Degree | Bachelor of Science | High School Diploma | Master of Science
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