SO_AA_Platform_Administrator
Tasks
- Document service requests and incident case notes
- Escalate complex issues to senior resources
- Handle on call responsibilities on weekends and public holidays
- Interface with customers to resolve issues
- Investigate issues and analyze system factors
- Maintain and refine knowledge base content
- Monitor and manage major incidents and high severity issues
- Schedule and lead customer facing calls
- Validate technical information and set expectations
- Work shifts on 24x5x365 schedule
Perks/Benefits
Skills/Tech-stack
A360 Migration | AARI | Automation Anywhere | Bitbucket | Git | IQBOT | Microsoft SQL | Microsoft SQL Server | MySQL | Process Discovery | RPA | SQL Server | Web Scripting | Windows server
Education
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