SOC Engagement Specialist
Tasks
- Analyze root cause of incidents and problems
- Coach and mentor team members
- Contribute to operational improvements
- Create knowledge articles
- Ensure client infrastructure is configured installed tested and operational
- Handle high complexity tickets
- Identify and resolve security incidents
- Maintain SLA compliance
- Manage and implement projects
- Perform monitoring and health checks
- Provide inputs to security automation teams
- Support advanced technical troubleshooting
- Support disaster recovery
- Train junior team members
Perks/Benefits
Skills/Tech-stack
Cause analysis | Disaster Recovery | ITIL | Incident Management | Monitoring | Root Cause Analysis | Root cause | Security Infrastructure | Ticket management
Education
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