SOC Supervisor
Tasks
- Analyze SOC metrics for operational improvement
- Balance SOC team workloads
- Collaborate with Detection Engineering Threat Intelligence and IT
- Conduct QA reviews for tickets
- Create training plans for analysts
- Enforce playbooks SOPs and standardized workflows
- Ensure SLA performance
- Ensure SOC documentation is audit ready
- Generate KPI and performance reporting
- Identify recurring quality issues
- Implement workflow improvements and automation
- Lead coach and develop SOC staff
- Lead customer and stakeholder communications during incidents
- Lead root cause analysis and corrective actions
- Maintain SOC process governance and compliance
- Manage incident response workflows
- Manage shift schedules coverage plans on call rotations
- Monitor alert and ticket queue health
- Oversee SOC daily operations
- Provide operational updates on risks and team performance
- Reduce false positives through detection tuning
- Remove investigation blockers
- Represent SOC in cross functional meetings
- Review handoff logs for shift continuity
- Serve as Incident Commander
Perks/Benefits
- Commuter benefits
- Employee Assistance Program (EAP)
- Flexible Spending Account (FSA)
- Floating holidays
- Health Savings Account (HSA)
- Health insurance
- Holidays
- Life insurance
- Long-term disability insurance
- Paid parental leave
- Paid time off
- Retirement plan 401k match
- Short-term Disability Insurance
Skills/Tech-stack
Alert triage | Audit Readiness | Automation | Case management | Cause analysis | Compliance | Detection tuning | Documentation | EDR | EDR/XDR | Incident Command | Incident Response | Incident escalation | KPI Reporting | Operations Center | Playbooks | Queue management | Root Cause Analysis | Root cause | S&OP | SIEM | SLA management | SOAR | Security Operations Center | Security operations | Threat Intelligence | Threat detection | Ticketing systems | XDR
Education
N/A
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