Software Escalation Engineer

Hyderabad, Telangana, India

INR 1200K-1500K (estimate) Mid-level Full Time

@ C...

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Found 25d ago

Tasks

Collaborate with engineering teams
Ensure escalation SOPs are followed
Handle customer support escalations
Identify common issues and patterns
Monitor escalations using dashboards
Provide technical solutions to escalations
Replicate deployment scenarios
Review escalation data
Troubleshoot using relevant tools

Perks/Benefits

Skills/Tech-stack

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Software Escalation Engineer

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