Splunk Support Engineer
Tasks
- Conduct warm handoff to support engineers
- Coordinate information between CRM systems
- Coordinate scheduling and communications
- Create and process customer cases
- Escalate P1 P2 issues
- Follow up with customers to resolve issues
- Handle service inquiries using Splunk systems
- Manage customer inquiries
- Route cases to support queues
- Triage customer issues
- Update case notes and track progress
Perks/Benefits
- Company holidays
- Employee assistance program
- Life and disability insurance
- Medical, dental & vision coverage
- Paid time off
- Retirement savings plan
- Sick leave
Skills/Tech-stack
CRM | Case Routing | Case management | Cause analysis | Escalation management | Incident Management | Jira | Problem Solving | Root Cause Analysis | Root cause | Salesforce | Splunk
Education
N/A
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