Sr. Technical Support Engineer, Focused Services, Strata, US Government
Tasks
- Author technical support bulletins and documentation
- Communicate solutions to technical and executive stakeholders
- Conduct quarterly business reviews
- Conduct root cause analysis
- Configure security solutions
- Coordinate multi vendor troubleshooting
- Create test plans with quality assurance
- Document troubleshooting steps in ticketing system
- File bug reports to engineering
- Identify product defects via lab replication
- Manage support cases from initiation to resolution
- Plan upgrades and release reviews
- Provide advanced technical assistance
- Troubleshoot complex security issues
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Azure | Cause analysis | Fault isolation | Firewall | LANWAN | LDAP | Lab Automation | Linux | MacOS | Network Engineering | Network Troubleshooting | Network simulation | Next-Generation Firewall | OSI | OpenStack | Packet Flow | Performance Testing | RADIUS | Remote Access | Remote Access VPN | Root Cause Analysis | Root cause | Routing | SAML | Switching | TACACS+ | TCPIP | Troubleshooting tools | VMware | Validation | Virtualization | Windows
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science | PhD
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