Sr. Technical Support Engineer, Focused Services, Strata, US Government

Plano, TX

USD 108K-176K Senior-level Full Time

@ P...

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Found 22d ago

Tasks

Author technical support bulletins and documentation
Communicate solutions to technical and executive stakeholders
Conduct quarterly business reviews
Conduct root cause analysis
Configure security solutions
Coordinate multi vendor troubleshooting
Create test plans with quality assurance
Document troubleshooting steps in ticketing system
File bug reports to engineering
Identify product defects via lab replication
Manage support cases from initiation to resolution
Plan upgrades and release reviews
Provide advanced technical assistance
Troubleshoot complex security issues

Perks/Benefits

Skills/Tech-stack

Education

Associate Degree | Bachelor of Engineering | Bachelor of Science | PhD

Roles

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Sr. Technical Support Engineer, Focused Services, Strata, US Government

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