Sr. Technical Support Engineer, VM Specialist, US Government
Tasks
- Communicate technical solutions to stakeholders
- Conduct multi-vendor troubleshooting
- Create test plans with quality assurance
- Deliver configuration guidance
- Document troubleshooting steps in ticketing system
- File bug reports
- Own support cases from initiation to resolution
- Participate in cross-functional technical discussions
- Perform root cause analysis
- Plan upgrades and releases
- Provide advanced technical assistance
- Replicate issues in lab environments
- Support release reviews
- Support upgrade planning
- Travel to customer sites for critical issues
- Troubleshoot complex issues
- Write technical support bulletins
Perks/Benefits
Skills/Tech-stack
AWS | BGP | Cause analysis | Citrix | Cloud infrastructure | Cloud platform | Ethernet | Fault isolation | Firewall | Google Cloud | Google Cloud Platform | Hyper-V | IPSec | KVM | Lab Automation | Microsoft Azure | Microsoft Hyper-V | NAT | Network Security | Network simulation | OSPF | Oracle Cloud | Oracle Cloud Infrastructure | Performance Testing | QEMU | Quality Assurance | Root Cause Analysis | Root cause | SSL-VPN | TCPIP | Ticketing systems | Unix/Linux | VLAN | VMware ESXi | Virtualization | Windows server | XenServer
Education
N/A
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