Sr. Technology Administrator (Onsite-Fort Worth, Tx)
Fort Worth, TX, US, 76106
USD 120K-128K (estimate) Senior-level Full Time
Tasks
- Acknowledge tickets within one business day
- Automate repetitive manual processes where possible
- Configure smartphone and tablet technologies
- Coordinate PC printer and peripheral setup
- Create and manage support tickets
- Deliver after hours support for VIP associates
- Document systems and processes
- Ensure physical and logical security integrity
- Escalate incidents to second level teams
- Follow support procedures for timing and reporting
- Install and support desktop and laptop hardware
- Perform root cause analysis and problem solving
- Provide LAN/WAN support
- Provide VIP associate technology training
- Provide end-user technology support
- Resolve tickets within three business days
- Support Windows and Microsoft Office
- Support office video conferencing audio visual
- Support server and network infrastructure as needed
- Track incidents and manage support requests
- Troubleshoot desktop laptop mobile connectivity issues
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | Android | Apple iOS | Audio Visual | Audio visual systems | Automation | Business Continuity | Cause analysis | Change Management | DNS | Disaster Recovery | Disaster Recovery Planning | Documentation | Incident Management | Microsoft 365 | Microsoft Exchange | Microsoft Office | Microsoft Outlook | Microsoft Windows | Network Administration | Networking Fundamentals | Printers | Recovery Planning | Remote Communication | Root Cause Analysis | Root cause | Routers | Server Administration | TCP/IP | Ticketing systems | Troubleshooting | VPN | Video conferencing | Visual systems | WiFi | WiFi troubleshooting
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