Sr. Technology Administrator (Onsite-Fort Worth, Tx)

Fort Worth, TX, US, 76106

USD 120K-128K (estimate) Senior-level Full Time

@ C...

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Found 1mo ago

Tasks

Acknowledge tickets within one business day
Automate repetitive manual processes where possible
Configure smartphone and tablet technologies
Coordinate PC printer and peripheral setup
Create and manage support tickets
Deliver after hours support for VIP associates
Document systems and processes
Ensure physical and logical security integrity
Escalate incidents to second level teams
Follow support procedures for timing and reporting
Install and support desktop and laptop hardware
Perform root cause analysis and problem solving
Provide LAN/WAN support
Provide VIP associate technology training
Provide end-user technology support
Resolve tickets within three business days
Support Windows and Microsoft Office
Support office video conferencing audio visual
Support server and network infrastructure as needed
Track incidents and manage support requests
Troubleshoot desktop laptop mobile connectivity issues

Perks/Benefits

Skills/Tech-stack

Education

Bachelor of Engineering | Bachelor of Science | Bachelor of Science in Computer Information Systems | Bachelor of Science in Computer Science | Bachelor of Science in Management Information Systems

Roles

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Sr. Technology Administrator (Onsite-Fort Worth, Tx)

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