Staff Escalation Engineer
Tasks
- Build diagnostic tools dashboards and documentation
- Collaborate with development security and operations
- Deploy critical fixes and make deployment decisions
- Enhance alerting to meet SLOs
- Implement code and configuration fixes
- Lead production service ownership and supportability
- Monitor system health, performance, and security
- Own and resolve escalated cloud incidents end to end
- Perform impact analysis and debugging
- Respond to high-pressure off-hours events
Perks/Benefits
- Comprehensive health plans
- Education reimbursement
- Hybrid work model
- In-office perks
- Parental leave options
- Retirement options
- Time off plans
Skills/Tech-stack
AWS | Ansible | Authentication Protocols | Azure | Bash | CPU Profiling | Cause analysis | GCP | Grafana | ICMP | IaC | Java | JavaScript | Memory profiling | MySQL | OAuth | Packet Capture | PagerDuty | Postman | Python | REST APIs | Root Cause Analysis | Root cause | SAML | TCP/IP | Terraform | UDP
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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