Staff Technical Support Engineer
Tasks
- Collaborate with engineering and operations on bugs and requests
- Document incident resolutions in support database
- Handle escalated customer support issues
- Reproduce issues for verification
- Troubleshoot and test customer problems
Perks/Benefits
- Education reimbursement
- Health plans
- Hybrid work
- Parental leave options
- Retirement options
- Time off plans
Skills/Tech-stack
BGP | Firewall | Network Troubleshooting | Networking | OSPF | Python | Routing | SSL | Security | Switching | TLS | Ubuntu | VPN
Education
N/A
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