Support Enablement and Escalations Engineer (Cortex XSOAR)
Bengaluru, Karnataka
INR 2475K-3500K (estimate) Senior-level Full Time
Tasks
- Collaborate with TAC and engineering on replication verification and updates
- Create white papers and technical updates
- Deliver technical training for TAC
- Develop internal tools for visibility and troubleshooting
- Develop training materials and tools for TAC
- Enable TAC teams with ad hoc Q and A
- Identify and resolve issues before escalation
- Identify supportability and usability requirements during design
- Improve support escalation process quality
- Own critical technical issues
- Provide supportability feedback for new product development
Perks/Benefits
- N/A
Skills/Tech-stack
API Integration | API troubleshooting | C# | Code debugging | Cortex XSOAR | Incident Response | JavaScript | Networking | Playbook Development | Powershell | Python | SOAR | SOC workflows | Source Code | Source code debugging | Technical Training | Troubleshooting
Education
N/A
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