Support Engineer II - India
Tasks
- Analyze ticket trends
- Automate account management tasks
- Build support automation workflows
- Collaborate with engineering teams on bugs
- Create documentation and knowledge base articles
- Develop automation strategies with support team
- Diagnose deployment and configuration issues
- Document automation processes and train teams
- Investigate microservices and APIs
- Mentor junior engineers
- Optimize ticket management workflows
- Resolve escalated support cases
- Troubleshoot software issues
Perks/Benefits
- 401k
- Career growth and development
- Collaborative environment
- Dental insurance
- Discretionary time off
- Health insurance
- Life insurance
- Vision insurance
Skills/Tech-stack
API | AWS | Ansible | Automation | Azure | Bash | DHCP | DNS | Docker | Firewalls | IP Addressing | Macros | Microservices | N8n | Networking | Powershell | Python | Remote Support | Superblocks | Sysinternals Suite | Tines | Triggers | VLAN | Webhooks | Zendesk
Education
N/A
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