Support Engineer II - India
Tasks
- Analyze account management requests and automate tasks
- Analyze ticket trends to implement proactive solutions
- Automate support operations with workflow tools
- Collaborate with Engineering to report bugs and enhancements
- Create documentation and knowledge base articles
- Diagnose deployment and configuration issues
- Handle escalated complex support cases
- Optimize ticket management and improve response time
- Troubleshoot software issues in microservices
- Use Zendesk automation to streamline workflows
Perks/Benefits
- 401k plan
- Career growth
- Dental insurance
- Discretionary time off
- Health insurance
- Life insurance
- Vision insurance
Skills/Tech-stack
APIs | AWS | Ansible | Azure | Bash | DHCP | DNS | DevOps | Docker | Firewalls | IP Addressing | MacOS | Microservices | N8n | Networking | Powershell | Python | Remote Support | Remote support tools | Superblocks | Support Tools | Sysinternals Suite | System Integration | Tines | VLAN | Webhooks | Windows | Zendesk | Zendesk Automations | Zendesk Macros | Zendesk Triggers
Education
N/A
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