Support Engineer II
Tasks
- Analyze ticket trends
- Automate account management tasks
- Build knowledge base
- Create runbooks and guides
- Create training materials
- Diagnose deployment failures
- Document automation processes
- Implement automated ticket workflows
- Optimize automation workflows
- Own Tier 1 escalations
- Resolve configuration issues
- Streamline ticket management with Zendesk
- Troubleshoot microservices issues
Perks/Benefits
Skills/Tech-stack
APIs | AWS | Ansible | Azure | Bash | DHCP | DNS | Docker | Firewalls | IP Addressing | Microservices | N8n | Networking | Powershell | Python | Superblocks | Sysinternals Suite | Tines | VLAN | Webhooks | Zendesk
Education
N/A
Roles
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