Support Engineer, Tier 3
United States; Remote, MST or PST
R
USD 108K-175K (estimate) Senior-level Full Time
Tasks
- Build and maintain troubleshooting labs
- Collaborate with cross-functional teams
- Communicate technical findings effectively
- Develop technical documentation
- Guide on deployment and security practices
- Identify and address systemic issues
- Identify and implement systemic improvements
- Manage high-profile customer escalations and outages
- Mentor support engineers
- Provide expertise on PKI and cryptography
- Reproduce issues in lab environments
- Resolve complex technical issues
- Serve as escalation point
Perks/Benefits
Skills/Tech-stack
AWS | Active Directory | Azure | Cause analysis | Communication skills | Cryptography | Customer support | Docker | Environment Management | Issue escalation | Kubernetes | Lab environment | Lab environment management | Linux | Networking | PKI | Root Cause Analysis | Root cause | SQL | Technical diagnostics | Technical documentation | Windows server
Education
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