Support Engineer
Tasks
- Debug API failures
- Diagnose third party integration failures
- Enhance deployment tooling
- Handle escalated customer issues
- Improve observability and documentation
- Monitor support queues
- Provide incident support on call rotation
- Reproduce issues with logs
- Resolve data issues
- Share customer feedback with internal teams
- Support customer onboarding and setup
- Triage bugs with RND
- Troubleshoot SSO problems
Perks/Benefits
- N/A
Skills/Tech-stack
API | Application Security Testing | CI/CD | Deployment Tools | Documentation | Dynamic Application Security | Dynamic Application Security Testing | Identity Provider | Log Analysis | OIDC | Observability | SAML | SCIM | SSO | Secure SDLC | Security Testing | Static Application Security Testing | Troubleshooting | Vulnerability Management | Webhooks
Education
N/A
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