Support Engineer
United States - Remote
R
USD 89K-99K Mid-level Full Time Found 5d ago
Tasks
- Assist with installation and deployment
- Collaborate with product and engineering teams
- Create workaround procedures
- Develop test scenarios
- Ensure product quality and serviceability
- Identify and document customer issues
- Maintain documentation
- Manage escalations
- Monitor support cases
- Prepare support reports
- Respond to customer requests
- Troubleshoot technical issues
Perks/Benefits
- Career advancement
- Comprehensive health coverage
- Flexible PTO
- Recognition awards
- Remote work stipend
- Udemy training
- Wellness weekends
Skills/Tech-stack
Cloud | Customer communication | Debugging | JSON | L3 Support | L4 support | Linux | Malware analysis | Networking | Packet Analysis | Python | RESTful API | SaaS | Troubleshooting
Education
Bachelor in Business Administration | Bachelor in Computer Science | Master in Business Administration | Master in Computer Science | Technical Certifications
Roles
Language: en |
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Clicks: 0
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