Systems Administrator 2nd shift
Tasks
- Assess user experience and resolve issues or implement enhancements
- Escalate issues according to technical impact service level agreements
- Install troubleshoot service and repair personal computers and network equipment
- Investigate user needs and recommend software and hardware
- Maintain equipment and systems testing and troubleshooting
- Maintain network diagrams and circuit records
- Maintain trouble logs and instruct users
- Perform basic system and network software programming
- Perform network user creation and password resets
- Provide end-user technical support
- Provide technical support for computers and networks
- Support test case issue resolution performance analysis and user documentation
- Troubleshoot issues and root causes
Perks/Benefits
- N/A
Skills/Tech-stack
Case management | Circuit records | Cisco Packet Tracer | Linux | Network Diagrams | Network user management | Networking | PBX | Packet Tracer | Password reset | Performance Analysis | Service Level Agreements | Technical Support | Technical impact | Technical impact service level agreements | Test Case | Test Case Management | Troubleshooting | User Management | Windows
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
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