Systems Administrator II (Help Desk)
Tasks
- Document incidents and resolutions
- Ensure compliance with security policies
- Escalate complex issues to Tier III
- Install and configure operating systems
- Maintain patching and updates
- Manage user access and permissions
- Monitor system performance
- Provide Tier II help desk support
- Provide end user training and technical guidance
- Provision user accounts
- Support system deployments and upgrades
- Troubleshoot hardware and software issues
- Troubleshoot network and system issues
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Account Management | Active Directory | Azure | Azure AD | DHCP | DNS | Endpoint Management | Group Policy | Intune | Jira | Linux | Patching | Remedy | Remote Support | SCCM | Security Compliance | ServiceNow | System monitoring | TCP/IP | Ticketing systems | Troubleshooting | User Account Management | Virtualization | Windows
Education
N/A
Regions
Countries
States
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